541 – print wizard missing drivers, postscript

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Bug 541 - print wizard missing drivers, postscript

Summary: print wizard missing drivers, postscript

Status:	RESOLVED DUPLICATE of bug 697

Alias:	None

Product:	TDE
Classification:	Unclassified
Component:	other (any) (show other bugs)
Version:	3.5.13 [Trinity]
Hardware:	amd64 Other

Importance:	P5 major
Assignee:	Timothy Pearson

URL:

Depends on:	697
Blocks:
	Show dependency tree / graph

Reported:	2011-10-13 15:29 CDT by Peter Laws
Modified:	2012-10-19 15:47 CDT (History)
CC List:	2 users (show)

See Also:
Compiler Version:
TDE Version String:
Application Version:
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Description Peter Laws 2011-10-13 15:29:00 CDT

systemsettings -> print -> Add printer wizard (yes, I clicked the rootify button).

Select Network Printer, put in IP of printer, click next.  

Manufacturer and Model windows are blank.  Click Postscript printer, get Error dialog with "Unable to find the PostScript driver".


3.5.13 [DEVELOPMENT] on Ubuntu 11.04

DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=11.04
DISTRIB_CODENAME=natty
DISTRIB_DESCRIPTION="Ubuntu 11.04"

Comment 1 Timothy Pearson 2011-10-21 20:21:22 CDT

I am unable to replicate this bug on my development systems.

Do you have CUPS installed on your machine?  Ubuntu sometimes leaves it off for some reason.

Other than that I would see if there is a /root/.trinity folder and try removing/renaming it, then running the add printer wizard again.

Comment 2 Peter Laws 2011-10-24 14:45:42 CDT

Contents of /root/.trinity:

root@toto:~# ls -al .trinity/
total 8
drwx------  2 root root 4096 2011-09-29 12:52 .
drwx------ 12 root root 4096 2011-10-05 14:54 ..
lrwxrwxrwx  1 root root   22 2011-09-29 12:52 cache-toto -> /var/tmp/kdecache-root
lrwxrwxrwx  1 root root   22 2011-09-28 14:39 cache-toto2 -> /var/tmp/kdecache-root
lrwxrwxrwx  1 root root   17 2011-09-29 12:52 socket-toto -> /tmp/ksocket-root
lrwxrwxrwx  1 root root   17 2011-09-28 14:39 socket-toto2 -> /tmp/ksocket-root
lrwxrwxrwx  1 root root   13 2011-09-29 12:52 tmp-toto -> /tmp/kde-root
lrwxrwxrwx  1 root root   13 2011-09-28 14:39 tmp-toto2 -> /tmp/kde-root


CUPS is installed.  Here is what dpkg reports when I do:


root@toto:~# dpkg -l | grep -i print
ii  a2ps                                    1:4.14-1.1                                 GNU a2ps - 'Anything to PostScript' converter and pretty-printer
ii  bluez-cups                              4.91-0ubuntu1                              Bluetooth printer driver for CUPS
ii  cups                                    1.4.6-5ubuntu1.4                           Common UNIX Printing System(tm) - server
ii  cups-bsd                                1.4.6-5ubuntu1.4                           Common UNIX Printing System(tm) - BSD commands
ii  cups-client                             1.4.6-5ubuntu1.4                           Common UNIX Printing System(tm) - client programs (SysV)
ii  cups-common                             1.4.6-5ubuntu1.4                           Common UNIX Printing System(tm) - common files
ii  cups-driver-gutenprint                  5.2.6-1ubuntu1                             printer drivers for CUPS
ii  cups-pdf                                2.5.1-3~natty2                             PDF printer for CUPS
ii  cups-ppdc                               1.4.6-5ubuntu1.4                           Common UNIX Printing System(tm) - PPD manipulation utilities
ii  foo2zjs                                 20110210dfsg-1ubuntu2.1                    Support for printing to ZjStream-based printers
ii  foomatic-db-compressed-ppds             20110317-0ubuntu1                          OpenPrinting printer support - Compressed PPDs derived from the database
ii  foomatic-db-engine                      4.0.7-0ubuntu1                             OpenPrinting printer support - programs
ii  foomatic-db-gutenprint                  5.2.6-1ubuntu1                             OpenPrinting printer support - database for Gutenprint printer drivers
ii  foomatic-filters                        4.0.7-0ubuntu1.1                           OpenPrinting printer support - filters
ii  hpijs                                   3.11.1-2ubuntu2                            HP Linux Printing and Imaging - gs IJS driver (hpijs)
ii  hpijs-ppds                              3.11.1-2ubuntu2                            HP Linux Printing and Imaging - HPIJS PPD files
ii  hplip                                   3.11.1-2ubuntu2                            HP Linux Printing and Imaging System (HPLIP)
ii  hplip-cups                              3.11.1-2ubuntu2                            HP Linux Printing and Imaging - CUPS Raster driver (hpcups)
ii  hplip-data                              3.11.1-2ubuntu2                            HP Linux Printing and Imaging - data files
ii  ijsgutenprint                           5.2.6-1ubuntu1                             inkjet server - Ghostscript driver for Gutenprint
ii  kdeprint-trinity                        4:3.5.13-0ubuntu9+r1258934+pr22~natty      print system for KDE
ii  libcups2                                1.4.6-5ubuntu1.4                           Common UNIX Printing System(tm) - Core library
ii  libcupscgi1                             1.4.6-5ubuntu1.4                           Common UNIX Printing System(tm) - CGI library
ii  libcupsdriver1                          1.4.6-5ubuntu1.4                           Common UNIX Printing System(tm) - Driver library
ii  libcupsimage2                           1.4.6-5ubuntu1.4                           Common UNIX Printing System(tm) - Raster image library
ii  libcupsmime1                            1.4.6-5ubuntu1.4                           Common UNIX Printing System(tm) - MIME library
ii  libcupsppdc1                            1.4.6-5ubuntu1.4                           Common UNIX Printing System(tm) - PPD manipulation library
ii  libgutenprint2                          5.2.6-1ubuntu1                             runtime for the Gutenprint printer driver library
ii  libofa0                                 0.9.3-3.1                                  Library for acoustic fingerprinting
ii  libxp6                                  1:1.0.0.xsf1-2build1                       X Printing Extension (Xprint) client library
ii  min12xxw                                0.0.9-3ubuntu3                             Printer driver for KonicaMinolta PagePro 1[234]xxW
ii  openprinting-ppds                       20110317-0ubuntu1                          OpenPrinting printer support - PostScript PPD files
ii  pxljr                                   1.1-0ubuntu7                               Driver for HP's Color LaserJet 35xx/36xx color laser printers
ii  python-cupshelpers                      1.3.1+20110222-0ubuntu16.3                 Python modules for printer configuration with CUPS
ii  splix                                   2.0.0+20110219-0ubuntu1                    Driver for Samsung's SPL2 (bw) and SPLc (color) laser printers
ii  system-config-printer-common            1.3.1+20110222-0ubuntu16.3                 Printer configuration GUI
ii  system-config-printer-gnome             1.3.1+20110222-0ubuntu16.3                 Printer configuration GUI
ii  system-config-printer-udev              1.3.1+20110222-0ubuntu16.3                 Printer auto-configuration facility based on udev

Comment 3 Peter Laws 2011-10-24 14:48:37 CDT

Renaming /root/.trinity to /root/OLD.trinity had no effect.

Comment 4 Timothy Pearson 2011-10-24 18:36:57 CDT

(In reply to comment #3)
> Renaming /root/.trinity to /root/OLD.trinity had no effect.

Have you ever seen the "Rebuilding print driver database" popup dialog?  If not I wonder if the database generation utility is just not being run for some reason.

Try running the driver database build too manually like so:
kdesudo /opt/trinity/bin/make_driver_db_cups /usr/share/cups/model /usr/share/foomatic/db/source /root/.trinity/share/apps/kdeprint/printerdb_cups.txt

I also wonder if the issue brought up in this mailing list post may be related at all: http://trinity-devel.pearsoncomputing.net/?0::2243

Let me know if running the tool manually solves the problem...

Comment 5 Timothy Pearson 2011-10-24 18:38:45 CDT

(In reply to comment #4)
> Let me know if running the tool manually solves the problem...

Correction: The command should be:
kdesudo "/opt/kde3/bin/make_driver_db_cups /usr/share/foomatic/db/source /root/.kde3/share/apps/kdeprint/printerdb_cups.txt"

Tim

Comment 6 Timothy Pearson 2011-10-24 18:40:08 CDT

(In reply to comment #5)
> (In reply to comment #4)
> > Let me know if running the tool manually solves the problem...
> 
> Correction: The command should be:
> kdesudo "/opt/kde3/bin/make_driver_db_cups /usr/share/foomatic/db/source
> /root/.kde3/share/apps/kdeprint/printerdb_cups.txt"
> 
> Tim

As you can tell I'm rushing a bit here...

On older systems the kde3 command above would work.  On the newer nightly build systems this command should work:

kdesudo "/opt/trinity/bin/make_driver_db_cups /usr/share/foomatic/db/source /root/.trinity/share/apps/kdeprint/printerdb_cups.txt"

I would also be curious if /root/.trinity/share/apps/kdeprint/printerdb_cups.txt actually exists BEFORE you manually run the database generation tool.

Comment 7 Timothy Pearson 2012-06-12 22:45:52 CDT

On closer inspection, this report is an exact duplicate of Bug 697 (where discussion is continued).

*** This bug has been marked as a duplicate of bug 697 ***